Troubleshooting Problems with Remote Access

Can't Access an Online Journal, Online Database or Electronic Reserves from Off-Campus?

Are you authenticating through the proxy service or launching VPN?

Almost all of our electronic resources are subscription or proprietary, which means you have to be authenticated as a JHU affiliate to use them remotely. Please see our page Connecting from Off-Campus for instructions on the proxy service and the alternative, setting up VPN. Both will require you to enter your JHED ID and password where prompted. Technical assistance with VPN is available from IT@JH at 410-516-HELP or help@jhu.edu.

If using VPN, are you properly connected to the VPN client?

If you are having a problem, please download and install the VPN client software to insure that you have the lastest version.  When you are connected, the VPN icon on your taskbar will be green. You can also determine if you are connected by checking your IP address at http://www.whatismyip.com. A JHU IP address will start with 128.220.  If you are not seeing that IP address, please contact IT@JH at 410-516-HELP or help@jhu.edu.

Are you trying to access electronic reserves?

The Find Reserves link on the library's homepage will prompt users to enter their JHED ID and password if they are off-campus.  Additionally, each set of reserves for a class are password protected.  Students will get the password from their instructor.

Are you trying to access a resource to which we do not subscribe?

All of the databases listed on our Online Resources pages are databases to which the Eisenhower Library subscribes. However, you may find a URL for a journal via the catalog and it may be a title to which MSEL does not subscribe. The catalog record must say "Available to US Hopkins Community." If the note next to the URL says "Available to JH Medical Institutions," then those with Homewood affiliation can't access the title.

Are you trying to access a volume or issue to which we do not subscribe?

Our subscription periods to journal titles may not include everything that you see online. Coverage dates are in the Find It box at the top of catalog records for journals and also available by searching the E-Journals page.

Are you trying to do this from work?

You may have a firewall or other proxy at work which will prevent you from using the proxy service or downloading VPN. Unfortunately, there is nothing the library can do to get around this.

Having Trouble Browsing the Internet After Using VPN?

When you are finished with your work, you need to disconnect your computer from VPN. Simply close the client. Locate the icon in the Windows tray, and double click on it. The JHConnect Status window will pop up; click "Disconnect."

Still Having Connection Problems with VPN?

Occasionally, the problem may only exist on your computer because the browser has kept the bad connection in cache. Attempt to clear your cache and reload the page. This should fix the problem.

With Netscape 4.x or 7.x, select Preferences from the Edit menu. Select Preferences; choose Advanced, and then click on Cache. Click on the Clear Cache button, then click OK. Close the window. Close Netscape, then reopen it. With proxy configuration in place, your browser should function appropriately.

With Internet Explorer, select Tools and then Internet Options. Under the General tab, locate Temporary Internet Files, then click Delete Files. For Internet files, click the OK button in the pop-up Delete Files window, then click OK in the Internet Options window. Close Internet Explorer, and then reopen it. Your browser should function properly.

If the items above do not resolve your online access problem, please report it using the Ask a Librarian form.